FAQ

Deposits by NETeller (non US only), Click2Pay, Moneybookers (non US only), eWalletXpress, or Credit Card are free. However, we may charge a fee if you deposit money into your Bodog account and then withdraw it without placing any bets first. This fee will be limited to our actual costs of the transactions.

Bodog Poker, Casino, Sportsbook and Racebook is run by the eSportz Entertainment Group. eSportz is one of the largest international gaming groups in the world and has been processing wagers online and over the phone since 1996. eSportz is widely recognized as providing the highest level of payout services in the business. Bodog Poker, Casino, Sportsbook and Racebook uses SSL encryption on all sensitive areas of Bodoglife.com and all Bodog websites. When you are accessing a secure site, your browser will display one of the following security icons:

Microsoft® Internet Explorer®

Mozilla® Firefox®

Lastly, once information is secured in our databases it is protected against hackers through the use of multiple firewalls. Even within Bodog Poker, Casino, Sportsbook and Racebook, access to your information is monitored and restricted to upper-level Bodog staff on a need-to-know basis.

If you have any questions or comments regarding our security procedures, please do not hesitate to contact us by email. Our Customer Service Center is open 24 hours a day, 7 days a week for your convenience.

Whenever you deposit money into your Bodog account, the minimum amount you can deposit is $20.

Bodog works hard to ensure your account information is secure. While online banking and e-commerce is very safe, as a general rule you should be careful about giving out your personal financial information over the Internet.

To ensure any emails received from Bodog are genuine, look for a proper Bodog greeting. Bodog emails will always begin with your last name and Bodog account number. Emails will be sent from Bodoglife.com, and newsletters will be sent from Calvin Ayre or press@reply.bodoglife.com.

When signing in to your Bodog account, avoid using any hyperlinks that you receive in suspicious emails or newsletters. You should always manually enter the URL as www.bodoglife.com.

You may be requested to fax documentation to us to verify personal or financial information used in your Bodog account. However, you will never be asked for your social security number or your personal password. If you are suspicious about an unsolicited email that asks for documentation, sign in to your Bodog account. If the email is legitimate, a copy of it will be included in your account messages. If no message is waiting for you, or if you are suspicious of any requests concerning your Bodog account, contact our security department. If the request is legitimate, a representative will authenticate it. Do not fax requested documentation to any number other than 1-888-743-2269 (US residents) or +506-520-0231 (non-US residents). Note that the '+' represents your country's direct dialing prefix. To find the IDD prefix associated with your country, please click here

www.antiphishing.org has compiled a list of recommendations that you can use to avoid becoming a victim of sophisticated phishing scams.

Bodog will cover your payout fees for one payout per calendar month. Additional payouts in the same month will incur a $20 processing fee

Please note some payment providers may charge you additional fees to receive your funds, which Bodog is not responsible for.

Payout requests can take as little as 24 hours to process, as long as all deposits to your Bodog account have been cleared. After a payout has been processed and the funds have been removed from your Bodog account, the transfer times are as follows:

NETeller (non US only) - processed funds will reach your NETeller account the same day.

Click2Pay - processed funds will reach your Click2Pay account the same day.

Moneybookers (non US only) - processed funds will reach your Moneybookers account the same day.

Check by Mail - Please note that there is a processing period once the funds have been removed from your eCash account to the time that your check is mailed. Once mailed, your check should arrive within approximately 30 business days.

Check by Courier - Please note that there is a processing period once the funds have been removed from your eCash account to the time that your check is mailed. Once mailed, couriered checks should arrive in approximately 20 business days.

Wagers are settled as soon as we receive confirmation of the official score or outcome. Sometimes getting confirmation of the official score takes several minutes. Wagers may take up to one hour to be graded during high-traffic peak times.

After signing in, click the Manage Account link and then click the Bet History link in the left navigation bar of the My Account page. You can view a list of your bets that have closed within the last 1, 2, 7, or 14 days and find out if the bets won or lost (and your win/loss amount). See Bet History for more information.